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Contact Support:
support@comodogroup.com
Telephone:
US Tel: +1 800 772 5185
Telephone:
UK Tel: +44 (0) 161 874 7070

Support

Validation Guidelines

In order to ensure the integrity of the trust infrastructure provided by Comodo through Instant SSL it is essential that members of the Web Host Programme, and Resellers selling Custom Client Certificates, operate under the following guidelines when issuing Certificates.

You must address two core areas prior to issuing a Certificate to a customer:

  1. The customer has the right to use the domain name to be included in the Certificate
  2. The customer exists as a responsible legal entity or individual

In most cases you will have a pre-established relationship with the applicant. This may include existing business relations established through the sale of products / services such as web hosting services or domain name registration.

In this event, the right of a customer to the domain name contained within the application will have been established - you will be hosting the domain name on behalf of the customer. It is therefore only necessary for to validate the existence of the customer as a responsible commercial entity or individual.

If you have an existing business relationship with customer, this requirement may already have been fulfilled in the guise of payments / invoices paid by the end entity.

In the event that an existing business relationship does not exist, or you are not fully confident that the customer is sufficiently known to you, it is your responsibility to sufficiently determine their organisational / individual status.

To complete this validation, we recommend you request any of the following documentation from the customer:

If the Certificate is for a commercial entity:

  • Articles of Incorporation
  • Business License
  • DUNS details (e.g. your Dun & Bradstreet company number)
  • Trading License
If the Certificate is for a non-commercial entity:
  • Copy of your drivers license or passport

Acceptable corporate documentation

Questions:

Should you have any question regarding any application or would like assistance with the validation process, please contact support@comodogroup.com