Contact Support:
support@comodogroup.com
Telephone:
Tel: +1 800 772 5185
Telephone:
Tel: +44 (0) 161 874 7070
Reseller & Web Host Reseller Support
Frequently Asked Questions
General Partner Programme Questions:
Where do I log into my account?
You can login to your account by visiting www.instantssl.com and clicking
the "login" button displayed on the top right of the page.
I have forgotten my password
Please contact resellersupport@comodo.net and we will reset your password
so you may have access to your account. Please ensure you include your
Reseller / Web Host Reseller order number.
I am a currently a Reseller and would also like to join
the Web Host Reseller Programme, how do I do this?
If you are currently a Reseller and would like to add Web Host privileges
to your Reseller account, please follow the below link and login when
prompted:
secure.comodo.net/products/frontpage?area=webhost&ap=instantssl
I am currently a Web Host Reseller and would also like
to join the Reseller Programme, how do I do this?
If you are currently a Web Host and would like to add Reseller privileges
to your Web Host account, please follow the below link and login when
prompted:
secure.comodo.net/products/frontpage?area=reseller&ap=instantssl
Will joining a new Programme within your Partner network
require me to deposit additional funds?
No. Once you have joined one programme you may join additional Programmes
at no extra cost.
How do I revoke my customers Certificate and have my account
credited with the value of the revoked Certificate?
Please contact support@comodogroup.com with details of the order and reason
for revocation and we will swiftly revoke the Certificate and credit your
account with the original value paid for the Certificate.
How do I collect my FREE SSL Certificate?
Contact sales@comodogroup.com
who will arrange your free SSL Certificate.
What is my free Partner TrustLogo?
The Official Partner TrustLogo is an ideal way to promote your relationship
with Comodo, and to deliver the assurance that the relationship is legitimate
in real-time. Of course this is just one simple application of TrustLogo
technology, and as an official partner you do have the ability to resell
other products within the TrustLogo range. For more information on making
the most from promoting TrustLogo technology, and how to bundle these
unique products with the Instant SSL range, please contact
us now.
Where do I get my free Partner TrustLogo?
Please follow the below link to collect your logo and implementation instructions.
http://www.trustlogo.com/support/partner_trustlogo.html
Please note that your Partner TrustLogo will be activated within 24 hours
of your Partner status being approved.
Where can I get promotional material to help me with my
campaigns?
Click
here for the promotion center and to access the many banners, tips,
USPs and email templates provided to assist you with your promotional
campaigns.
Web Host Reseller Questions:
When I try to buy a Certificate through my Web Host Reseller
Account it takes me to a payment page, why?
It is probable that you are NOT purchasing the Certificate through your
Web Host Reseller account. Please ensure you click the Web Host Options
and then select from the main menu "Apply for a new (Product Name)
Certificate". All Web Host activity must be made after clicking Web
Host Options.
How do I make automated SSL Certificate requests, rather than
just use the online Management Console?
Please contact support@comodogroup.com
- we have recently announced the availability of the automated system
and will happily talk you through the benefits and implementation guidelines
for the system.
Reseller Questions:
Where do I get my Ordering URLs to display on my web pages?
You may view your Ordering URLs by logging into your Reseller Account
and selecting "View Ordering URLs". The Ordering URLs are used
to pass customers through to your white-labelled application process.
How do I change the banner displayed on my Reseller links?
Please email your new banner to support@comodogroup.com
including your Reseller order number and we will update our records with
your new banner.
How do I get contact info for orders that have been placed
through me?
Log into your Reseller Account and select "Run Report on Your Customers'
Orders" and your time period. You may then view customer details
for each order. Alternatively, if the customer has yet to be authorised
or rejected, click the "Authorize Customer Orders" and view
the order details accordingly.
How do I check on the status of an order that has been placed through
me?
Log into your Reseller Account and select "Run Report on Your Customers'
Orders". The status of a customer's order will be displayed within
the displayed details of each order.
